How Can We
Help?
No ticket systems, no bots - your email goes to the person who built the platform. We're based in India (IST, UTC+5:30) and monitor support 24/7, every day.
Paid but can't access content? Try this first
- Wait 2–3 minutes - payment confirmation can take a moment to sync.
- Hard-refresh the page: Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac.
- Log out completely, then log back in.
- Open your profile page - does it show an active plan?
- Confirm the email you paid with matches the email on your account.
- Check your inbox and spam folder for the payment confirmation email.
Still stuck? Email us with your account email and payment reference - payment issues are our top priority and we aim to respond within 4 hours, any day.
Response times by issue type
Payment / access issues
Expected SLA
Within 4 hours
Every day (24/7)
Account & content issues
Expected SLA
Within 1–2 days
Every day (24/7)
Data & privacy requests
Expected SLA
Up to 15 days
As required by law
Frequently Asked Questions
Escalation & Grievance Officer
If a support request hasn't been resolved to your satisfaction, or you have a data protection complaint, you can escalate to our Grievance Officer. We acknowledge grievances within 24 hours, aim to resolve them within 7 calendar days, and provide a resolution or meaningful status update within 15 days when further review is needed, subject to applicable law.
Grievance Officer
Jeyakarthick Allwin
Address
11B/3 Vinayaga Nagar First Street, KK Nagar, Madurai, Tamil Nadu 625020, India