Refund Policy
The short version: LeapArc is a paid digital learning platform and access unlocks after payment. Current plans include a monthly subscription and fixed access passes paid once for the period shown at checkout. Monthly subscriptions renew each month until cancelled; fixed passes do not auto-renew. Payments are generally final, except for duplicate or unauthorized charges, or when paid access cannot be delivered or restored within the stated period. LeapArc is operated by Jeyakarthick Allwin, 11B/3 Vinayaga Nagar First Street, KK Nagar, Madurai, Tamil Nadu 625020, India.
Last updated: August 3, 2026
1. What You Are Buying
Monthly or fixed access
LeapArc currently sells a monthly subscription and fixed access passes for 3 months, 6 months, or 1 year. Monthly subscriptions renew each month until cancelled; fixed passes are one-time purchases and do not auto-renew. Every paid option unlocks the complete platform. Access is unlocked automatically as soon as your payment is confirmed - normally within minutes.
You can cancel a monthly subscription from your profile before the next renewal; access remains active through the current billing period. Fixed access passes do not require cancellation and end at the period shown at checkout. After your current access expires, you may buy a monthly subscription or another fixed access pass.
Some course videos and lesson materials are AI-assisted and generated from LeapArc's independently authored course materials. Content is reviewed before publishing. Google and NotebookLM are not affiliated with, sponsoring, or endorsing LeapArc.
2. How Payments & Refunds Work
Merchant of Record & processors
Payments are processed by Dodo Payments, our payment processor and Merchant of Record - the legal seller of record for your purchase, responsible for checkout, applicable taxes, and receipts. When a refund is approved under this policy, we instruct Dodo Payments to issue it to your original payment method. You never need to contact Dodo Payments yourself - email us first and we handle the rest.
Nothing in this policy limits any non-waivable statutory rights you hold under the consumer-protection laws of your country of residence (for example, withdrawal rights available to consumers in certain jurisdictions). Where such rights apply, they are honored through Dodo Payments as Merchant of Record.
For eligible successful payments, Dodo Payments's operational refund tools may allow a refund to be initiated within 30 days of the transaction. That processor window is not a blanket promise of a refund and does not remove any card-network dispute, chargeback, or statutory rights.
3. When We Will Refund
Eligible scenarios
Because digital access begins immediately, payments are generally non-refundable once access has been granted. We will review and refund in the eligible cases below:
- You were charged more than once for the same plan (a duplicate or multiple payment) - we refund the extra charge(s).
- You did not authorize the charge - report it as soon as you discover it; we investigate and coordinate the appropriate refund with Dodo Payments and your payment method, subject to applicable law and payment-network rules.
- You paid but access was not delivered, and we could not deliver or restore it within 7 calendar days after you reported the issue.
4. When We Will Not Refund
Non-refundable scenarios
- Change of mind after purchase.
- Not using, or only partially using, the access period you bought.
- Having already read, viewed, or downloaded the content.
- Buying the wrong plan or the wrong duration.
- Deciding the content was not what you expected.
- Account terminated for breach of the Terms & Conditions.
Unsure whether your situation qualifies? Email us anyway. We read every request individually, and we can resolve most issues far faster than a bank chargeback (which typically takes weeks).
5. Your Consumer Rights
Statutory protections & cooling-off
Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 (India), EU/UK consumer law, or any other consumer protection law in your country that cannot be excluded by contract. Where such rights apply, they take precedence over this policy. For EU/UK consumers: by purchasing, you agree that we supply the digital content immediately, and you acknowledge that accessing it ends any statutory cooling-off right, to the extent the law permits.
6. How to Request a Refund Review
Step-by-step process
1. Within 7 calendar days for an ordinary refund review. Report duplicate, unauthorized, or access-delivery issues as soon as you discover them so we can investigate promptly.
2. Include three things your account email, the payment reference from your receipt, and what went wrong.
3. We reply within 5–7 business days with a decision or a follow-up question.
7. How Long Refunds Take
Processing timelines
Once approved, the refund is issued by Dodo Payments to your original payment method. It typically appears on your statement within 5–10 business days, depending on your bank or card issuer. If a refunded plan is still within its access period, access to paid content ends when the refund is issued.
8. Escalation
Disputes & Grievances
If you are unsatisfied with our decision, you may contact Dodo Payments directly using the details on your receipt, or raise a dispute through your bank or card issuer. We genuinely recommend talking to us first - chargebacks take several weeks, and we resolve most billing issues within days.
For unresolved disputes, you may also contact our Grievance Officer - Jeyakarthick Allwin at support@leaparc.dev - who acknowledges complaints within 24 hours. We aim to resolve them within 7 calendar days and will provide a resolution or meaningful status update within 15 days when further review is needed, subject to applicable law.