How Can We
Help?
No ticket systems, no bots - your email goes to the person who built the platform. We're based in India (IST, UTC+5:30) and monitor support 24/7, every day.
Paid but can't access content? Try this first
- Wait 2–3 minutes - payment confirmation can take a moment to sync.
- Hard-refresh the page: Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac.
- Log out completely, then log back in.
- Open your profile page - does it show an active plan?
- Confirm the email you paid with matches the email on your account.
- Check your inbox and spam folder for the payment confirmation email.
Still stuck? Email us with your account email and payment reference - payment issues are our top priority and we aim to respond within 4 hours, any day.
Response times by issue type
Payment / access issues
Expected SLA
Within 4 hours
Every day (24/7)
Account & content issues
Expected SLA
Within 1–2 days
Every day (24/7)
Data & privacy requests
Expected SLA
Up to 15 days
As required by law
Frequently Asked Questions
Escalation & Grievance Officer
If a support request hasn't been resolved to your satisfaction, or you have a data protection complaint, you can escalate to our Grievance Officer. In accordance with India's IT (Intermediary Guidelines) Rules 2021 and the DPDP Act 2023, grievances are acknowledged within 24 hours and resolved within 15 days.
Grievance Officer
Jeyakarthick Allwin
Address
11B/3 Vinayaga Nagar First Street, KK Nagar, Madurai, Tamil Nadu 625020, India